Getting Support

📄️What is in a minidump file? Does it include the data that's in AMPS?

Learn what data is included and excluded in AMPS minidump files generated in Google Breakpad format.

📄️How do I use WinSCP to upload files to the 60East SFTP support server?

Guide on using WinSCP to upload files to the 60East SFTP support server using PuTTYgen converted private keys.

📄️Can everyone see things I put in support tickets?

Learn about the privacy and visibility of support tickets submitted through the 60East Support site, backed by Zendesk.

📄️How can I split large log files to upload them?

Learn how to compress and split large Linux log files into smaller chunks (under 20MB) for easy uploading, such as to ZenDesk.

📄️Is replication between different versions of AMPS supported?

Learn the specific conditions required for supporting replication between different versions of AMPS, primarily for rolling upgrades.